If you are clicking access and no window is opening, this means your popup blocker is on. You must allow popups and then click access again.
For information on how to Allow Popups for your browser, go to: Turning Off Pop-up Blockers in Your Browser.
If you still have issues, you may need to clear your cache. To do so, restart your browser and then follow the steps for your particular browser below.
Clearing Your Cache in Internet Explorer
Clearing Your Cache in Firefox
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