First Day® Complete FAQs
Faculty FAQs
- What steps do I need to take to prepare for the first day of class with the First Day Complete program?
- Is there sample student messaging I can use?
- How do students access materials?
- I am getting the error "You currently have no materials associated with this course."
- I cannot see an Access Code when I go to the "Course Materials" page in the LMS.
- I receive an "Unauthorized 401" Error or similar when launching courseware.
General – About the Program
Courses & Course Materials
- What are the compatible devices?
- What are the compatible browsers?
- How do I access my eBook or Publisher Courseware?
- How do I access my course page to review my courses and materials?
- What if I don’t see all my courses listed on my course page or in the email?
- What happens if I drop or add a course after I have made my fulfilment selection?
Troubleshooting
- I can’t log in to view my personalized course page. What should I do?
- I’m getting an error message while submitting my course materials selection. What should I do?
- I opted out of my First Day Complete program and am having trouble accessing my Pearson courseware or redeeming my Pearson code.
- Who do I contact if I have other questions or issues?