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  2. First Day® Complete FAQs

First Day® Complete FAQs

Faculty FAQs

  • What steps do I need to take to prepare for the first day of class with the First Day Complete program?
  • Is there sample student messaging I can use?
  • How do students access materials?
  • I am getting the error "You currently have no materials associated with this course."
  • I cannot see an Access Code when I go to the "Course Materials" page in the LMS.
  • I receive an "Unauthorized 401" Error or similar when launching courseware.
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General – About the Program

  • What is the First Day® Complete program?
  • What materials are included in the program?
  • What materials are excluded from the program?
  • How does the program work?
  • Which students are eligible for this program?
  • How do I enroll in the program?

Courses & Course Materials

  • What are the compatible devices?
  • What are the compatible browsers?
  • How do I access my eBook or Publisher Courseware?
  • How do I access my course page to review my courses and materials?
  • What if I don’t see all my courses listed on my course page or in the email?
  • What happens if I drop or add a course after I have made my fulfilment selection?
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Troubleshooting

  • I can’t log in to view my personalized course page. What should I do?
  • I’m getting an error message while submitting my course materials selection. What should I do?
  • I opted out of my First Day Complete program and am having trouble accessing my Pearson courseware or redeeming my Pearson code.
  • Who do I contact if I have other questions or issues?
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