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  2. First Day® Complete FAQs

First Day® Complete FAQs

General – About the Program

  • What is the First Day® Complete program?
  • What materials are included in the program?
  • What materials are excluded from the program?
  • How does the program work?
  • Which students are eligible for this program?
  • How do I enroll in the program?

Courses & Course Materials

  • How do I access my course page to review my courses and materials?
  • What if I don’t see all my courses listed on my course page or in the email?
  • What happens if I drop or add a course after I have made my fulfilment selection?
  • I’ve already received my course materials but now I’ve added and/or dropped a course. What should I do?
  • Why am I asked to enter my credit card information?
  • How do I pay for my course materials through this program?
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Troubleshooting

  • I can’t log in to view my personalized course page. What should I do?
  • I’m getting an error message while submitting my course materials selection. What should I do?
  • What browser(s) are recommended for accessing my course page?
  • Who do I contact if I have other questions or issues?
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